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Refund & Return Policy

Space City Sublimations & More LLC

Effective Date: July 7, 2026

At Space City Sublimations & More LLC, we take pride in producing high-quality sublimation products, apparel, gifts, and custom-made items. Because many of our products are made specifically to each customer's specifications, our refund and return policy is designed to protect both our customers and our business.

By placing an order with Space City Sublimations & More LLC, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.

1. General Policy

All sales are considered final unless otherwise stated in this policy.

Due to the personalized and made-to-order nature of many of our products, not all items are eligible for cancellation, return, exchange, or refund.

2. Custom and Personalized Products

ALL CUSTOM, PERSONALIZED, PRINT-ON-DEMAND, OR MADE-TO-ORDER PRODUCTS ARE NON-REFUNDABLE ONCE PRODUCTION HAS BEGUN.

This includes, but is not limited to:

  • Personalized apparel

  • Custom tumblers

  • Sublimated products

  • Personalized gifts

  • Custom home décor

  • Business promotional products

  • Photo gifts

  • Custom signs

  • Customized drinkware

  • Products created using customer-supplied artwork

  • Products featuring names, dates, logos, photographs, or custom text

Once production begins, materials, labor, equipment time, and design resources have been committed specifically to your order and cannot be recovered.

For this reason:

  • No refunds will be issued.

  • No cancellations will be accepted.

  • No exchanges will be provided due to buyer preference.

  • No store credit will be issued unless required by law or approved at our sole discretion.

3. Order Cancellations

Orders may only be cancelled before production begins.

If production has not started, cancellation requests may be approved at our discretion.

Approved cancellations may be subject to:

  • Payment processing fees

  • Design fees

  • Artwork preparation fees

  • Administrative fees

Once production begins, cancellation requests will be denied.

4. Production Begins When

Production is considered to have begun when any of the following occurs:

  • Artwork has been finalized.

  • A digital proof has been approved.

  • Printing has started.

  • Materials have been cut or prepared.

  • Blank products have been allocated.

  • Sublimation transfers have been printed.

  • Inventory has been modified specifically for your order.

  • Manufacturing, assembly, pressing, engraving, or packaging has started.

At that point, the order becomes non-refundable.

5. Customer Approval Responsibility

Customers are responsible for carefully reviewing all submitted information before completing their purchase, including:

  • Names

  • Dates

  • Addresses

  • Colors

  • Sizes

  • Fonts

  • Images

  • Uploaded artwork

  • Personalization details

  • Product selections

If a proof is provided, it is the customer's responsibility to review it thoroughly before approval.

Once approved, we are not responsible for customer-approved errors.

6. Customer Errors

Refunds, replacements, or exchanges will not be issued for errors resulting from customer-provided information, including:

  • Misspelled names

  • Incorrect dates

  • Incorrect addresses

  • Incorrect sizing selections

  • Low-resolution artwork

  • Poor-quality uploaded images

  • Incorrect color selections

  • Incorrect personalization details

  • Buyer's remorse

  • Ordering the wrong item

  • Failure to read the product description

7. Color Variations

Actual product colors may vary slightly due to:

  • Computer monitors

  • Mobile device screens

  • Lighting conditions

  • Printing processes

  • Fabric variations

  • Manufacturing differences

Minor color variations are not considered defects and are not grounds for refunds.

8. Handmade and Custom Variations

Because many of our products are handcrafted or individually produced, slight variations may occur, including:

  • Design placement

  • Color intensity

  • Fabric texture

  • Wood grain

  • Surface finish

  • Minor alignment differences

These natural variations are expected and are not considered manufacturing defects.

9. Non-Custom Products

Eligible non-custom merchandise may be returned if all of the following conditions are met:

  • Return request is submitted within 14 calendar days of delivery.

  • Item is unused.

  • Item is unworn.

  • Item is unwashed.

  • Item is in original packaging.

  • Item includes original tags, if applicable.

  • Item is free from odors, stains, pet hair, smoke, or damage.

Returns that do not meet these requirements may be refused.

10. Non-Returnable Items

The following items cannot be returned:

  • Personalized products

  • Custom orders

  • Clearance items

  • Final sale items

  • Gift cards

  • Digital products

  • Downloadable files

  • Opened consumable products

  • Used merchandise

  • Products altered after delivery

  • Items marked "Final Sale"

11. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item due to our error, please contact us within 5 business days of delivery.

Your request should include:

  • Order number

  • Description of the issue

  • Clear photographs of:

    • the product

    • the packaging

    • the shipping label

    • the damaged area (if applicable)

Failure to notify us within the required timeframe may limit our ability to provide a remedy.

If we determine that the issue resulted from our error, we may, at our discretion:

  • Replace the item,

  • Repair the item (where applicable),

  • Issue store credit, or

  • Issue a refund to the original payment method.

The chosen remedy will depend on product availability and the nature of the issue.

12. Shipping Damage

If your package appears damaged upon delivery:

  • Photograph the package before opening it.

  • Keep all original packaging materials.

  • Contact us promptly.

Claims involving shipping damage may require cooperation with the shipping carrier before a replacement or refund can be approved.

13. Lost or Stolen Packages

Once a package has been accepted by the shipping carrier, delivery is outside of our direct control.

We are not responsible for:

  • Packages marked as delivered but not received.

  • Theft after delivery.

  • Delivery delays caused by the carrier.

  • Incorrect addresses provided by the customer.

Customers are encouraged to contact the shipping carrier to initiate a trace or claim when appropriate.

14. Refused Deliveries

Orders refused by the customer or returned due to:

  • Incorrect shipping address,

  • Failure to claim the package,

  • Refused delivery,

may be subject to:

  • Return shipping charges,

  • Original shipping charges,

  • Restocking fees (where applicable).

Custom products returned for these reasons remain non-refundable.

15. Return Shipping

Unless the return is the direct result of our error, customers are responsible for:

  • Return shipping costs

  • Shipping insurance (recommended)

  • Packaging materials

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

16. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to be processed by your financial institution. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

17. Chargebacks

If you experience an issue with your order, we ask that you contact us first so we have the opportunity to resolve it.

Initiating a chargeback without first attempting to resolve the matter may delay resolution and could affect future purchasing privileges.

We reserve the right to dispute chargebacks by providing documentation, including but not limited to:

  • Order confirmations

  • Customer communications

  • Proof approvals

  • Production records

  • Shipping records

  • Delivery confirmations

18. Fraud Prevention

We reserve the right to refuse refunds, returns, replacements, or exchanges in cases involving:

  • Suspected fraud

  • Abuse of our policies

  • False damage claims

  • Repeated unreasonable refund requests

  • Chargeback abuse

  • Attempts to obtain products without payment

19. Force Majeure

We are not responsible for delays or interruptions caused by circumstances beyond our reasonable control, including natural disasters, severe weather, supply shortages, labor disputes, transportation disruptions, government actions, or other unforeseen events.

Such delays do not entitle customers to refunds unless otherwise required by law.

20. Our Commitment to Customer Satisfaction

We value every customer and strive to provide exceptional products and service. If a problem arises, we encourage you to contact us promptly. While this policy outlines the general rules governing refunds and returns, we may, at our sole discretion and where permitted by law, offer a resolution that best addresses the circumstances of a particular situation. Any exception made in one instance does not obligate us to make the same exception in future cases.

21. Contact Us

For questions regarding this Refund & Return Policy or to report an issue with your order, please contact Space City Sublimations & More LLC using the contact information provided on our website before initiating a return.

Customer Acknowledgement

By placing an order with Space City Sublimations & More LLC, you acknowledge and agree that:

  • You have read and understand this Refund & Return Policy.

  • Custom, personalized, and made-to-order products cannot be cancelled, refunded, or exchanged once production has begun.

  • You are responsible for verifying all order details, personalization, sizing, and uploaded artwork before submitting your order.

  • You understand that minor color, placement, and manufacturing variations are normal and do not constitute defects.

  • You agree to inspect your order upon delivery and report any issues within the required time-frames.